Dealing with emotional employees? Here is how you can deal with them

As an employer, when hiring an employee, you sign up for the whole package. You do not only sign up for their years of experience or their talent, you also sign up for the times they won’t feel so well and the times they will go through difficult seasons. Have you noticed weird behaviors from your employees lately? Did you notice mood swings? Have they been acting differently and seem as if they are not putting in as much effort as they usually do?

Instead of thinking about giving them a negative note on their next evaluation, you might want to go deeper and figure out why this change in behavior has occurred.

Here are 4 things you could consider doing.

 

Understand the source of the problem

Take the time to ask questions and try to figure out why your employee is acting differently. In these types of situation, it is important to remember that your employees are human and not machines. They will go through difficult times and it is important that you, as an employer, show that you care. When you do so, your your employees will feel valued, appreciated and most importantly, understood.

Set up some time to talk to them in private in order to identify the cause of their behavior. It could be a problem with their family, spouse, health, finances or even a mistake they’ve made at work. Giving them a chance to vocalize what it is they are going through is the first step in the right direction. Once you understand the problem, transform it into an opportunity for positive change. Employees tend to get overwhelmed when they do not know how to cope with a difficult situation. However, feeling like they have a support system at work will make a huge difference.

Make sure your employee feels comfortable: Set up a proper environment, be alone and make sure it is the right time. After understanding the root of the issue, it will be easier for you to decide what the best solution is.

Cultivate empathy

A true leader understands that it is ok to slow down in order to help a member of the team in need. Do not be so focused on reaching your goals that you forget about the people who will help you reach them.View moments of emotion as opportunities to empathize and show compassion to a hurting employee. After you’ve identified the problem, put yourself in their shoes and try to understand their behavior. This attitude will give you a clearer vision so that you can identify ways to make them feel better. If your employee is going through a difficult emotional phase, perhaps it might not be a good idea for them to be around too many people. Maybe you could give them a more isolated cubicle for a certain period of time. If your employee is having issues with his/her family, maybe it could be a good option to let them leave early for a week so that they can spend more time with their family and resolve their issue. While it might not seem beneficial for you right now, making sacrifices for your employee will help them go through their phase and have a stronger sense of belonging to the company afterwards.

 

Provide help

Make sure your HR department is experienced enough so that they can help employees in their time of need. Employees need a listening ear and someone who will be able to give them useful advice. Communication and interpersonal relationship skills are a must in order to deal with these situations effectively.

Train the managers and other employees

When an employee opens the door to his/her issues, it is crucial to stay as discrete as possible. However, it is important that you make sure other supervisors or colleagues are aware that this employee will need a little more time this week to finish their projects or that they might be a little anti-social because of some personal issues. By making sure that your whole environment is cooperating, it will make it easier for your employee to feel secure during that time.

 

While it is normal to support your team, it is also important for your employee to understand that, emotional outbursts and inappropriate behavior that can affect their performance and your work environment will not be tolerated in the workplace. Depending on the seriousness of the issue, some employees might need more time than others to recover. However, always make sure they do not get too comfortable and use their situation as an excuse to deliver poorly.

 

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Ann-Sophie Ovile, Writer, Short Stints

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Dealing with difficult employees? These 5 tips will make it better

Dealing with difficult employees

Dealing with difficult employees is plain hard. Employers might have great intentions, but not necessarily know how to deal with certain situations. Remember that difficult employees can demotivate your whole team so it is really important that you make sure the situation at your office is always under control.

Here are 5 ways that may help deal with tough employees:

Listen to what they have to say

If you are dealing with a difficult employee, you will want to take things slow when it comes to approaching them, especially in delicate situations. Before making any accusation, it is important to take the time to listen to your employee. A difficult employee might not take critic easily or might feel like other colleagues are talking behind their back all the time. Make sure you take the time to listen to their side of the story first. This will create a more relaxed atmosphere and put them more at ease. It will help them cool down and be more prepared for your discussion.

Give direct and honest feedback

Do not hesitate to give honest feedback, no matter how your employee will take it. It is better to be honest than having to say everything at once when the tank explodes. Take the time to talk to your employee about what went wrong and what could be better. Yes, giving tough feedback is one of the most uncomfortable things a manager has to do but it is necessary in order to keep the environment healthy.

Set clear performance indicators

Always make sure you have proof of what you are saying. Difficult employees can get easily offended and think the world is after them. Set clear performance indicators and make sure your evaluation is always based on these indicators. Employees need to feel that you know what you are saying when it comes to evaluation and that you are not making things up based on one brief observation.

Ask HR for advice before meeting with your employee

Employers do not always know the best way to approach difficult employees. Do not hesitate to reach to an HR  specialist to ask for advice. They will be able to tell you the best way to deal with certain cases and make sure you follow the company rules while taking care of a situation.

Set consequences

When you set rules, there needs to be consequences for violations. It is not enough to tell employees what not to do, there needs to be clear consequences so they know what to expect. If employees don’t believe their behaviour will have any real negative impact on them, why would they change? Be ready to layoff an employee if the situation doesn’t get better so that they understand that their attitude can cause them to lose their job.

Dealing with difficult employees is hard but not impossible. Make sure you have the right tools in hand and things should go smoothly at the office.

Also Read

How to build a strong team of employees

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Ann-Sophie Ovile, Writer, Short Stints

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4 ways to build a stronger relationship with your boss

Employers are often taught to do their best to build great relationships with their employees. However, it is important to understand that, it is also important for employees to learn more about what they can do to develop a better relationship with their boss. Productive, respectful relationships between a boss and his or her employees is key to any company’s success.

Here are 4 tips that will help you build stronger relationships with your boss:

 

Get to know his/her way of communicating

When you start a new job, ask your boss about their preferred communication methods and styles. By getting to know your boss’ body language, you will know when it is a good time to approach them and when it is better to wait. You will know their body language andsilent signals , which will make the overall communication easier between you two. Some bosses will prefer talking over the phone, some by email and some will simply want to meet you face to face. When you learn more about their communication preferences, it will help you maintain a healthy relationship.

 

Your boss’s mood has nothing to do with you

Some bosses are moody and that is just the way they are. It is important for you to separate your work from your boss’s personality and mood swings. The best thing you can do for your boss’s mood is to be consistent. Remember that what they are going through is not about you as long as you keep doing what you need to do. When you remember your boss is human, you will take things less seriously and and build a stronger relationship.

 Related:

3 simple tricks to help you deal with difficult bosses

Your boss is not your bestie

It is important to understand that your boss is not meant to be your bestie. Yes, it is great to get along with your boss but thinking that you absolutely need to have a relationship that goes beyond the professional limits opens the door to unnecessary disappointment. Also remember that your boss doesn’t need to know everything about you or your personal life. Sometimes, it is better not to have your boss on any social media platform. This doesn’t mean that you have something to hide but it is simply a great way to avoid any stress or awkward situation. Set some boundaries between your professional life and work life.

 

Make it easier for him/her

Find ways to do your job quicker and better. Your role as an employee is to make it easier for your employer. By fulfilling your responsibilities, you are a valuable tool to your boss and the company in general. Be honest, motivated and have work ethics. Being innovative and taking initiative shows your manager that you’re invested in growing with the company, and that is also a great way to build a better relationship between the two of you.

 

When you focus on establishing good communication skills and building a relationship of trust with your boss, this will improve your morale and productivity, and ultimately, it can boost your career!

Learn more tips today on Shortstints!

 

Ann-Sophie Ovile, Writer, Short Stints

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3 simple tricks to help you deal with difficult bosses

Dealing with difficult bosses can affect your productivity and overall wellbeing. Tension in the workplace is not the best thing to deal with. However it is important to attack small problems as they rise and avoid finding ourselves with an elephant in the room.
Here are 3 simple tricks to help you deal with difficult bosses

1. Be honest about how you feel

Be honest about how you feel and do not hesitate to tell your boss when something they said or did was not appreciated. Truth is, a problem that seems so complex can be fixed with 10 minutes of communication.

2. Try to understand them

Empathy is the solution to many issues. Take the time to understand the other. Has your boss been dealing with difficult situations lately? If you noticed that they have been stuck on the phone looking stressed and drained, take some time to ask if everytging is Ok. Your concerns are important but sometimes it might be the wrong timing.

3. Approach a third party for counsel

HR employees can be a great help in dealing with delicate situations. Do not hesitate to approach someone who will be able to help you and give you practical advice. Sometimes all we need is to bring in someone with a different perspective.

It is important to remember we are all human. This simple reminder can generate more empathy ando kindness in the workplace.

 

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3 tips to avoid conflict in the workplace

Conflict is common in most workplaces- However, it is better to prevent a fire than call the firefighters. Here are 3 tips to avoid conflict at work:

Analyze your environment

It is very important to know who you are dealing with from day one. As soon as you step foot in this office, take some time to study your colleagues and bosses. Is one particularly irritable? Does one get mad when someone touches their stuff? Having a clear idea of each one’s personality, will help you avoid useless conflicts.

Do not try to be friends with everybody

You do not need to be friends with everybody. Do not try to make everybody like you because it will not happen. Some people simply won’t really like you and it’s ok. Trying to be friends with all your colleagues can be the cause of conflict. If they do not like you, no matter what you do, it will not change their opinion. Just stay close to those you naturally bond with and be polite and respectful to everybody else.

Do not step on your colleague’s work

Stepping on another’s work is the best way to light up the fire. If your boss asks you to do something and you know it had previously been assigned to another, discretely make sure everybody is informed that you will be taking the lead. Do not hesitate to share your concerns with your boss if you feel like you might be stepping on someone else’s task. At the end of the day, you want your performance to be appreciated and not create more arguments and cold stares in the workplace.

Conflicts are common but not inevitable. Do your part and watch your life at work be easy and stress-free.

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